Warranties

Arestech Warranty & RMA/DOA Policy

ASA-01-GWP-2210-001 Rev. A1

Please learn the following Warranty & RMA (Return Materials Authorization) & DOA (Defective on Arrival) Policy or consult with your Arestech account sales before logging into Arestech eRMA system.

General Warranty

- Subject to the conditions, limitations and disclaimers set forth below, Arestech warrants the Warranty Period (as defined below) from the date of shipment (Invoice Date) from Arestech facility.

- Arestech agrees to repair or replace, at its option, for Product proves to be defected that was caused by defects of materials or workmanship.

- Product within Warranty Period, Customers and Arestech should bear one-way transportation and insurance cost.

- Product that is out of Warranty Period, Customers should bear both-ways transportation and insurance cost.

- For DOA, Arestech is responsible for both-ways transportation and insurance cost.

Warranty Period

- Standard Products: Two (2) years from the Invoice Date.

- ODM/JDM/OEM: Two (2) years from the Invoice Date, unless otherwise agreed by individual contract signed by both parties.

- Outsourcing & Peripherals: Per original manufacturers’ warranty policy.

- DOA: If a Product fails within the first thirty (30) days from the Invoice Date, the Product will be considered to be DOA.

- Extended Warranty: Up to total 5 years warranty is available as a special paid service. Please contact your Arestech Sales Team for further details.

Warranty Repair

- Under Warranty:

 Product that is under the Warranty Period and eRMA form has submitted, Arestech will return the repaired Product within 2 weeks upon receipt of the RMA Product, 4 weeks if 3^rdparty components are included in the Product. All repaired items carry the original warranty period.

 If the described problem cannot be duplicated, we will conduct a standard testing on the item, if it passes the procedure without issues, we will declare the item to be a NPF (No Problem Found). We may charge Customers an inspection fee up to US$60 per item.

- Non-Warranty:

 For Product Warranty Period that has expired, US$60 per item inspection fee is to be charged, no matter the repair is carried out or not.

 Apart from the inspection fee, additional fee may be incurred if the repair requires major components (Arestech will provide a quotation, and repair will only be initiated after Customers’ confirmation).

 All repaired items carry a three (3) month warranty from the date of dispatch from Arestech facility.

 Due to the availability of parts and the condition of the defective item, Arestech may not be able to repair the Non-Warranty RMA goods. If Customers do not wish to proceed with the repair, or the product is deemed to be non-repairable, Arestech can help to scrap the goods or return it back to Customers at their own costs.

- DOA: Customers should report to Arestech immediately as this has to be dealt with the highest priority. Arestech support engineering team will try to resolve remotely. If remote correction/repair is failed then Arestech will arrange replacement at its earliest availability.

RMA/DOA Shipping Note

- When sending the RMA goods to Arestech, please make sure the shipping invoice includes the following term: “Goods with no commercial value, being returned for service.”

- All goods returned to Arestech should be packed in their original packaging where possible. Otherwise please ensure that it is suitably packaged in strong and ESD protected packaging, with the RMA number written on the outside. All returns need to include a copy of a valid RMA form.

Exclusions

Under certain circumstances, products which have failed due to, for examples (as below), but not limited to misuse, neglect, abuse, accident, improper installation or unauthorized repair will have their warranty voided and as such can only be considered for Non-Warranty Repair for which Customers shall be billed for the repair and shipping charges.

- Expiration of warranty period.

- Damage or loss incurred during transportation of the product.

- For Products with Resistive Touch Screen, the Warranty do not include over-clicking on some certain points or areas of the Resistive Touch Screen which leads to unresponsive or not working properly.

- Outsourcing and Peripheral.

- Customers induced damage:

 Altering or modifying parts without Arestech’s prior consent.

 Disassembly without Arestech’s prior consent.

 Damage caused by external factors such as water, overcurrent, static, accidents, shock.

 Damage caused by mishandling, improper use, or negligence.

 Damage caused by any third-party products, including those parts that we are requested by Customers to integrate into Arestech Products.

 Arestech warranty or serial number labels have been altered or removed.

- Arestech is not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if it is a result of our negligence.

- Arestech’s liability is limited to the selling price of the Product sold.